The Problem with "AI-Only" Chatbots
AI chatbots answer instantly, never sleep, and handle 60-70% of visitor questions without breaking a sweat. But every business owner knows the rest: the upset customer, the big-ticket buyer with a custom request, the question that genuinely needs a human decision.
Until now, most chatbot platforms gave you two bad options: let the AI fumble through it, or bolt on a separate live-chat product with its own agent console, its own pricing, and another browser tab you have to keep open all day.
We built a third option into SiteBrain — and it lives in an app you already check fifty times a day.
Take Over Any Conversation from Telegram
Connect your Telegram account to your bot (one tap on a pairing link — no tokens, no setup), and from that moment every new website conversation lands in your Telegram as a message.
The AI keeps answering as usual. But the moment you want to step in, you just reply to the message in Telegram — like answering any chat. Your reply appears in the visitor's widget within seconds, and the AI automatically pauses for 30 minutes so you are not talking over each other. When you are done, send /ai and the bot takes the conversation back.
- No agent console — your "support desk" is the Telegram app you already have on your phone
- No missed conversations — push notifications for every new chat and contact form
- No awkward handoffs — the visitor stays in the same chat window the whole time; they just notice the answers got a personal touch
This turns SiteBrain from an AI chatbot into a true hybrid: AI handles the volume, you handle the moments that matter.
Want an AI chatbot that knows when to hand over to a human? Create yours free — it takes 2 minutes.
Start free trialA WhatsApp Button Right in the Widget
Some customers will always prefer WhatsApp — it is where they talk to friends, and tapping a green button feels safer than typing into a website form.
The SiteBrain widget now shows a "Chat on WhatsApp" button in its contact panel. One tap opens the visitor's own WhatsApp with a pre-filled message that includes the page they were on and the question they asked the bot. You answer from your normal WhatsApp — no Business API, no Meta verification, no per-message fees.
Even better: if your WhatsApp number is published anywhere on your website, SiteBrain detects it automatically during the crawl and sets the button up for you. Zero configuration.
Teach Your Bot Things That Are Not on Your Website
Your website never says everything. Maybe your December opening hours live only in your head, or the delivery cutoff for next-day shipping changed last week and the site has not caught up.
The Documents tab is now a full Knowledge tab. Alongside PDF, Word, text and image uploads (with AI OCR for screenshots and price lists), there is a simple text box: type a topic and the facts, click "Add to Knowledge Base", and your bot uses it in answers immediately — fully indexed and searchable like everything else it knows.
It is the fastest way to fix a wrong answer: instead of editing your website and re-crawling, just type the correct information straight into the bot's brain.
Your Face (or Logo) on the Widget
Small thing, big difference: you can now upload a custom avatar for your chat widget. Any image works — SiteBrain automatically resizes and compresses it so it loads instantly and never slows your site down.
Combined with your brand color, custom bot name, and a welcome message in your own voice, the widget finally looks like your team member, not a generic robot. And with the new behavior instructions panel, you can shape exactly how it speaks — formal or casual, emoji or not, which topics to avoid, and when to hand visitors to the contact form.
Every Lead, Wherever You Are
Rounding out the update: contact-form submissions from the widget now reach you on email, Telegram, and WhatsApp — your choice, configured per bot in one settings panel. The notification email defaults to your account address, and visitors' replies thread directly back to them when you hit reply.
Add the per-conversation analytics, the conversations browser, and the contact inbox that were already there, and the loop is closed: the AI answers, the leads reach you instantly, and you can jump in personally whenever it counts.
All of this is live today on every SiteBrain plan. Crawl your site, connect Telegram, and your hybrid AI + human support channel is up and running — setup takes about 2 minutes.
Your customers have questions right now.
Give them an answer that's grounded in your real content. Two minutes from now, your site is live.